fi99 Privacy Policy

Who We Are

fi99 is an online casino and sports betting platform operated under the fi99 brand and accessible at https://fi99.io. fi99 serves players in Bangladesh, offering casino games, live dealer tables, cricket betting, slots, fishing games, and other wagering products denominated in Bangladeshi Taka (BDT, ৳).

For the purposes of this Privacy Policy, fi99 acts as the data controller in respect of personal data collected from players and visitors to the fi99 platform. Any questions about how fi99 handles your personal data should be directed to the fi99 support team at [email protected].

fi99's game content is provided in partnership with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Each provider operates under its own data processing agreements with fi99 and is subject to obligations of confidentiality.

Data We Collect

fi99 collects the following categories of personal data from players and platform visitors:

fi99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation. If you voluntarily disclose such information in communications with fi99 support, it will be treated with strict confidentiality and not used for any purpose other than addressing your specific enquiry.

How We Collect Data

fi99 collects personal data through the following means:

• Direct submission: Information you provide when creating your fi99 account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically via server logs, cookies, and similar tracking technologies when you access and interact with the fi99 platform.
• Payment processors: Transaction confirmation data shared by payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you initiate a deposit or withdrawal. fi99 receives only the data necessary to reconcile transactions; full payment credentials are processed by the respective provider.
• Identity verification partners: Where fi99 uses a third-party KYC or identity verification service, that provider may return a verification status and relevant extracted data to fi99 to complete the account verification process.
• Fraud prevention services: fi99 may receive risk signals from fraud detection partners based on your device fingerprint, IP address, or payment history in order to protect the platform and its players from fraudulent activity.

How We Use Your Data

fi99 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and administering your fi99 player account, including password resets, username changes, and account closure requests.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and that the identity information you have provided is accurate, in compliance with fi99's responsible gaming obligations.
• Payment processing: Facilitating deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling transactions; and investigating payment discrepancies.
• Platform security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the fi99 Terms & Conditions.
• Customer support: Responding to enquiries, resolving complaints, processing self-exclusion and responsible gaming requests, and maintaining records of communications for quality assurance purposes.
• Responsible gaming: Monitoring player activity for signs of problem gambling, enforcing deposit limits and self-exclusion restrictions where applied, and delivering responsible gaming communications.
• Legal and regulatory compliance: Meeting fi99's obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection requirements.
• Marketing communications: Sending promotional emails, SMS notifications, and in-platform messages about fi99 bonuses, new games, seasonal offers (such as Eid, BPL season, or Pohela Boishakh promotions), and other marketing content — but only where you have not opted out of such communications.
• Platform analytics and improvement: Analysing aggregated and anonymised usage data to understand player behaviour, improve the fi99 user experience, and guide product development decisions.

fi99 will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or notifying you of the new purpose in advance.

Legal Basis for Processing

fi99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the contract between fi99 and you as a registered player — including account registration, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal obligations, including AML/KYC checks, age verification, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out for fi99's legitimate business interests where those interests are not overridden by your fundamental rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and internal analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

fi99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. fi99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to the extent necessary to process your deposits and withdrawals.
• Game providers: Licensed studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, where necessary to operate their games within the fi99 platform environment.
• Identity verification and KYC providers: Third-party services used to verify your identity documents and confirm compliance with fi99's 21+ age requirement and AML obligations.
• Fraud prevention and security services: Third-party risk and fraud management platforms that help fi99 detect and prevent prohibited conduct on the platform.
• IT infrastructure and hosting providers: Cloud hosting and server infrastructure providers who store fi99 platform data under contractual obligations of security and confidentiality.
• Legal and regulatory authorities: Competent courts, regulators, law enforcement agencies, or government bodies, where fi99 is legally required to disclose information or where disclosure is necessary to protect fi99's legal rights.
• Business successors: In the event of a merger, acquisition, or sale of all or part of fi99's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

fi99 requires all third-party data processors to maintain appropriate technical and organisational security measures and to process personal data solely for the purposes specified in their data processing agreements with fi99.

Cookies & Tracking Technologies

fi99 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication tokens, CSRF protection tokens, and user preference cookies. These cookies cannot be disabled without impairing core platform functionality.
• Analytical / performance cookies: Used to collect aggregated, anonymised data about how players interact with the fi99 platform — including which pages are visited most frequently, how long players spend on each section, and where errors occur. This data helps fi99 improve the platform experience.
• Functional cookies: Used to remember your language preference, display settings, and other personalisation choices so that you do not need to reconfigure them on every visit.

fi99 does not use third-party advertising or retargeting cookies. You can manage or delete cookies at any time through your web browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the fi99 platform from functioning correctly. For detailed instructions on managing cookies in popular browsers, please refer to your browser's help documentation.

Data Retention

fi99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your registration as an active fi99 player.
• Closed account data: Following account closure, fi99 retains core identity, financial transaction, and KYC records for a minimum of five (5) years to comply with applicable AML and financial record-keeping requirements.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication for quality assurance and dispute resolution purposes.
• Technical and usage logs: Retained for up to twelve (12) months from collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your marketing subscription and for one (1) year following any opt-out, in order to demonstrate compliance with your opt-out preference.

Where fi99 is required by law to retain data for a longer period, that legal obligation takes precedence over the retention periods stated above. At the end of the applicable retention period, personal data is securely deleted or anonymised.

Data Security

fi99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and the fi99 platform is encrypted using industry-standard SSL/TLS protocols. The fi99 website operates exclusively over HTTPS.
• Access controls: Access to personal data stored on fi99 systems is restricted to authorised personnel on a strict need-to-know basis. All access is logged and subject to periodic review.
• Password security: Player account passwords are stored using one-way cryptographic hashing. fi99 staff cannot retrieve your password in plain text. If you lose your password, a secure reset process is used.
• Secure payment handling: fi99 does not store full payment card numbers or mobile financial service credentials. All sensitive payment data is handled directly by the relevant payment processor under their own PCI-DSS or equivalent security standards.
• Penetration testing and security audits: fi99 conducts regular security assessments of its platform to identify and remediate vulnerabilities before they can be exploited.

Despite fi99's best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fi99 will notify affected players without undue delay in accordance with applicable data protection law.

Your Rights

As a player registered with fi99, you have the following rights in respect of your personal data. To exercise any of these rights, please contact fi99 support at [email protected] with the subject line "Data Rights Request". fi99 will respond within 30 calendar days of receiving your request.

• Right of access: You have the right to request a copy of the personal data fi99 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that fi99 correct any inaccurate or incomplete personal data it holds about you. You can update most of your basic account details directly from your fi99 account settings page.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the processing is unlawful. fi99 may retain certain data beyond an erasure request where a legal obligation to do so applies — for example, AML record-keeping requirements.
• Right to restriction of processing: You have the right to request that fi99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to fi99's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case fi99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

Children & Minors

The fi99 platform is strictly intended for adults aged 21 years and above. fi99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any fi99 service.

If fi99 discovers or is notified that personal data has been collected from an individual who was under 21 at the time of registration, fi99 will immediately suspend the account, delete the relevant personal data to the extent permitted by applicable law, and forfeit any funds held in the account where required by fi99's responsible gaming obligations.

Parents and guardians who believe that a minor may have registered an account with fi99 should contact [email protected] immediately, providing the account details if known, so that fi99 can take prompt action.

Third-Party Links

The fi99 platform may contain references to third-party services or payment providers (such as bKash, Nagad, or Visa). While fi99 takes care to work only with reputable partners, fi99 is not responsible for the privacy practices of third-party websites or services. When you interact directly with a third-party payment provider's interface or app, that provider's own privacy policy governs the handling of your data.

fi99 encourages you to review the privacy policies of any third-party service you use in connection with your fi99 account to understand how those services collect and process your personal information.

Policy Updates

fi99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The effective date at the top of this page will be updated whenever a material change is made.

Where changes are significant, fi99 will notify registered players by posting a notice on the platform or by sending an email to the address on file. Continued use of the fi99 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must stop using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or fi99's data practices, please contact the fi99 Data Privacy team using the details below. fi99 aims to respond to all privacy-related enquiries within 30 calendar days.

• Email: [email protected]
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" so your message is routed to the correct team
• Live Chat: Available via your fi99 account dashboard after fi99 Login
• Response Time: Within 30 calendar days for data rights requests; within 24 hours for general support enquiries (Bangladesh Standard Time, UTC+6)

For responsible gaming concerns, self-exclusion requests, or complaints unrelated to data privacy, please visit the Responsible Gaming page or the FAQ page for guidance, or contact fi99 support directly.