Responsible Gaming at fi99
At fi99, we believe gambling should always be a source of entertainment — never stress, financial strain, or harm. Our responsible gaming programme gives every Bangladesh player the tools, knowledge, and support needed to stay in control.
Gaming That Stays Fun and Under Control
fi99 is Bangladesh's most trusted online casino and sports betting platform — and that trust comes with a responsibility we take seriously. Responsible gaming is not a footnote in our Terms & Conditions; it is a core part of how we build and operate fi99 every single day.
We know that for the vast majority of players, fi99 is pure entertainment — a place to catch live cricket odds during the BPL season, spin a few slots after work, or enjoy a live dealer table on a quiet evening. But we also know that for a small number of people, gambling can become a problem. That is why fi99 invests in robust player protection tools, maintains a dedicated responsible gaming team, and partners with independent support organisations to make sure help is always within reach.
Every tool on this page is available free of charge to all registered fi99 players. You do not need to justify your reasons for using them. Setting a deposit limit, taking a cooling-off break, or requesting a permanent self-exclusion are all treated with the same respect and discretion by our support team.
- Age verification on every account. fi99 requires all players to be aged 21 or above. Identity checks are performed at registration and before any withdrawal is processed.
- Free self-exclusion with no questions asked. Any player can request a temporary time-out or permanent self-exclusion at any time by contacting fi99 support.
- Deposit and loss limits enforced immediately. Limits you set take effect right away; increases to any limit require a mandatory 24-hour cooling-off period.
- Reality checks and session reminders. fi99 can notify you of how long you have been playing so you can make informed decisions about continuing.
- No marketing to players who have self-excluded. Once a self-exclusion or time-out is in place, fi99 removes you from all promotional communications immediately.
- Staff trained in responsible gaming awareness. Every member of the fi99 customer support team is trained to recognise signs of problem gambling and respond appropriately.
Tools to Keep You in Control
fi99 provides a full suite of responsible gaming tools that put you in the driver's seat. Each tool is available directly through your account or by contacting our support team at any time.
Set a daily, weekly, or monthly cap on how much you deposit into your fi99 account. Once your limit is reached, no further deposits are accepted until the limit period resets. You can lower your limit at any time and it takes effect immediately. Raising a limit requires a 24-hour waiting period — giving you time to reconsider.
A loss limit lets you decide in advance how much you are comfortable losing within a given time window. When your net losses reach that threshold, fi99 pauses your play for the remainder of the period. This tool is especially useful for players who want to enjoy cricket betting or slots without risking more than they planned.
Set a maximum session length — for example, two hours per day. When your session limit is reached, fi99 will log you out automatically and display a responsible gaming message. You can also enable session reminders at 30-minute or 60-minute intervals so you always know how long you have been playing.
Need a short break without committing to a full self-exclusion? A cooling-off period lets you pause your fi99 account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Withdrawals of your existing balance remain available throughout the time-out period.
A permanent self-exclusion closes your fi99 account for a minimum of six months, with options extending up to five years or permanently. Once self-exclusion is activated, fi99 will remove you from all marketing lists, block re-registration attempts, and refer any withdrawal requests to the responsible gaming team for processing. Contact [email protected] to request self-exclusion.
Reality checks are on-screen notifications that appear at intervals you choose — every 30, 60, or 90 minutes — showing how long you have been logged in during the current session, along with a summary of your net wins or losses. They are a simple, non-intrusive nudge to pause and reflect on whether you want to continue playing.
How to Use fi99's Responsible Gaming Tools
All responsible gaming tools at fi99 are accessible directly from your account dashboard under the "Responsible Gaming" section. If you cannot locate a specific tool, our 24/7 support team can apply any limit or restriction on your behalf — usually within minutes.
Immediate effect: All restrictions (deposit limits, session limits, time-outs, self-exclusions) take effect the moment they are applied. There is no delay on restrictions — only on limit increases, which require a 24-hour cooling-off period to give you time to reflect.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of how experienced a player they are. Recognising the warning signs early is the most important step toward getting things back under control.
Feeling the urge to keep playing after a loss in order to "win it back" — even when doing so means betting more than you planned or can afford.
Using funds set aside for rent, bills, food, or family expenses to fund gambling sessions — or borrowing money specifically to place bets.
Concealing the amount of time or money spent gambling from family or friends, or feeling the need to be secretive about your gaming habits.
Feeling restless, anxious, irritable, or preoccupied when you are unable to gamble — or relying on gambling to relieve stress or negative emotions.
Regularly playing for much longer than intended, or losing track of time while gambling to the point where other responsibilities are being neglected.
Spending less time with family and friends, missing important social or professional commitments, or losing interest in activities you previously enjoyed.
Finding that you need to wager progressively larger amounts to feel the same level of excitement — a sign that tolerance is building, similar to other addictive behaviours.
Making repeated, unsuccessful efforts to cut back on gambling or stop entirely — feeling unable to control the impulse even when you genuinely want to.
If you recognise any of these signs in yourself or someone you know, please reach out for help. You can contact fi99 support at [email protected] to activate a time-out or self-exclusion immediately. You do not need to be in crisis to ask for help — acting early makes recovery much easier.
Quick Self-Assessment Checklist
Honest self-reflection is one of the most powerful tools available to any gambler. Review the questions below and consider whether any apply to your recent gaming behaviour. If you answer "yes" to three or more, we strongly encourage you to use fi99's responsible gaming tools or seek outside support.
Your answers are private. This checklist is for your personal reflection only. It is not submitted to fi99 and not recorded anywhere. Take your time and answer honestly.
Protecting Young People from Gambling Harm
fi99 operates a strict minimum age policy of 21 years. Every new player is required to provide valid identity documentation confirming their date of birth before a withdrawal can be processed. In cases where fi99 has reason to suspect that a player may be under 21, the account will be suspended pending age verification.
If you are a parent or guardian and believe that a young person in your household may have accessed fi99, please contact our support team at [email protected] immediately. fi99 will take prompt action to investigate and, if confirmed, close the account and return any funds deposited by the minor.
We also recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices. Free tools such as GamBlock, Betfilter, and Net Nanny can be configured to block gambling sites for all users on a device, providing an additional layer of protection for young people in your home.
Practical Tips for Keeping Gambling Enjoyable
Most fi99 players enjoy their gaming without any issues. These straightforward habits can help ensure it stays that way.
Decide on a fixed amount you are comfortable spending before you log in to fi99. Treat it the same way you would budget for a cinema ticket or a meal out — once the budget is spent, the session is over. Use fi99's deposit limit tool to enforce this automatically.
The primary purpose of gambling on fi99 should be entertainment. Any winnings are a pleasant bonus, not an expected outcome. Never gamble with the intention of making a profit or solving a financial problem — the house edge means long-term winnings are not guaranteed.
Step away from the screen regularly. A short break every hour helps you maintain a clear perspective on your session. Use fi99's session reminder feature to prompt you automatically. Gambling while tired, stressed, or emotionally upset increases the risk of poor decision-making.
If you have reached your session budget and lost, stop playing. The impulse to "win it back" is one of the most common paths into problem gambling. Log off, take a walk, and return another day with a fresh budget and a clear head — or use fi99's cooling-off tool to give yourself a mandatory break.
Gambling should be one small part of a balanced lifestyle — not the focus of your social life or leisure time. If you find yourself turning down time with family or friends in favour of playing on fi99, that is a clear signal to step back and reassess your relationship with gambling.
Avoid gambling when you are under the influence of alcohol or substances, when you are extremely tired, or when you are in a heightened emotional state. Sound judgement is your best ally when making betting decisions — protect it by only playing when you are calm, rested, and fully in control.
Support Resources for Bangladesh Players
If you feel that gambling has become a problem, professional help is available. The following organisations offer confidential support, counselling, and guidance — completely independent of fi99.
Bangladesh's first emotional support and crisis helpline, providing confidential listening and guidance in both English and Bengali. Available to anyone experiencing distress, anxiety, or compulsive behaviour including problem gambling. Reach their support line for immediate confidential assistance.
The Government of Bangladesh operates a national mental health helpline providing free, confidential support to individuals and families dealing with behavioural and mental health concerns, including gambling-related problems. Available during standard Bangladesh Standard Time (BST, UTC+6) business hours.
Gamblers Anonymous is a worldwide fellowship of men and women who share their experience and support one another in recovering from gambling problems. Their 12-step programme has helped millions of people across the globe regain control. Their international website provides meeting information and self-help resources accessible from Bangladesh.
fi99 support is always your first point of contact for account-level help. Email us at [email protected] and our trained responsible gaming team will respond promptly. For clinical or therapeutic support, the external organisations listed above are independent experts who can provide help that goes beyond what a gaming platform can offer.
Ready to Play — Safely and in Control?
fi99 offers hundreds of casino games, live cricket odds, and exciting slots — all built on a foundation of player safety. Set your limits, use our tools, and enjoy gaming the way it was meant to be: fun, fair, and fully in your hands.